Mercedes-Benz Türk A.Ş.
Quality Management System

Our Quality Concept:

  • Perfect delivery, superior workmanship;
  • Products that are reliable and durable in the long term;
  • Short repair and maintenance periods;
  • Customer complaints management in customer services; specialization in sales and servicing, Omniplus;
  • Customer’s benefit, technology, safety, environment;
  • In used vehicles: High selling price, low repair and maintenance costs, minimum fuel consumption;
  • Attractive financing possibilities special to the customer;
  • Loyalty to delivery date commitments.

Our Targets:

  • To reach our periodical quality targets;
  • Fulfilling agreed upon customer demands;
  • Making a high quality production that does not allow for differences in products;
  • Carrying business relationships to an international level;
  • Ensuring that product safety is constant, ensuring that risks are minimized;
  • Developing new standards and guidelines;
  • Receiving type approvals for new vehicles.